Support
Why use FileMaker support?
The reasons clients have asked for our help and support over the years.
There are many reasons why our clients have asked for our help and support over the years. Some get in touch with us from time to time and prefer the ad hoc approach, while others take advantage of the discounted hourly rates that are based on the various support plans we offer. In return, they provide a commitment of a certain number of hours per month of support time, over a 12-month period.
This time invariably involves work requests that may include change requests, bug-fixes, small enhancements and FileMaker training. The Ad Hoc or Bronze support plan might be suited to these activities, while the Silver & Gold support plans might be better suited to larger-scale projects that might include:
Larger-scale projects
- Software conversions / migration - from your current software to FileMaker (e.g. MS Access, MS Excel or Google Sheets).
- FileMaker upgrades - from earlier versions to the latest version, with us 'optimising' your solution to take advantage of new FileMaker features.
- Data cleansing - detecting and correcting (or removing) corrupt or inaccurate records from a record set, table, or database. Powerful, meaningful reporting relies on the accuracy of your data; if data quality is an issue, we have the tools to clean it up and maintain data integrity.
- Reporting / charting - generating powerful ad hoc or standard reports & charts, both detailed and summary, to better understand your clients and your business.
- Finishing projects - if your project has stalled or you're having difficulty finishing it for whatever reason, we can offer a fresh perspective and employ proven project-deliverable methodologies to get it across the line.
- Documentation - where system documentation is required, it may take the form of a Quick Reference Guide, User Guide, Technical Specification, Functional Specification, Business Continuity Plan or Disaster Recovery Plan.